CUSTOMER SERVICE
Kalos Irthate ( Welcome ) to the Nioras Customer Service.
This is where you will find the answers to any questions you might have about shopping at www.Nioras.com or www.Nioras.gr.
We have tried to make this navigation through our pages as easy as possible, with the help and the great assistance of our technicians. If you are unable to find the product you are looking for, please email us your product requirement at [email protected] and our Customer Service Department will answers to your email.
HOW TO ORDER:
Ordering from www.Nioras.com and www.Nioras.gr is easy. Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart Contents" button at the top of the page. If you decide to remove an item from your cart, just click "Remove" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update" button. You will not have to worry about the quantity availability or in stock, since most of our products are hand made, and we make them upon our customers order.
Once you have all of the items you would like to purchase in your shopping cart, click the "Checkout" button at the bottom of the page to begin the checkout process. It's that simple!
If you still feeling uncomfortable with the internet security, you can also place the order over the phone in +30 210 3230345, and our Customer Service Representative will take your order and your payment details, and will help you to the best possible way.
An alternative way is placing the order by fax in +30 210 3230346.
ORDER STATUS:
If you place an order our system will update you with the relevant information with an email for the status of your order at every stage up to the stage of shipment. If you wish to receive more information, email us your order ID number and your question for your order in [email protected] and we are going to inform you for the status of your order. A representative will email you back with the relevant information about your order, about the status any problems occurred or when to be expected it to be shipped.
How to pay for your order:
The following payment options are available at www.Nioras.com payment by credit, debit or prepaid card (Visa, Mastercard, Maestro, Diners, Discover, American Express), either online through our secure server or by phone; payment by cashier's check (by mail); payment with PayPal; payments by bank transfer. In all cases, you may place your order through our online checkout system.
If you are paying by cashier's check, the checks will be issued under the name "Panagiotis Nioras". If you would prefer to check out over the phone, please contact a Customer Service Representative at +30 210 3230345. Please note that credit cards will be charged only after we have collected the all the goods in the order.